Service, Parts & Technical Support

Tell Us What the
Machine Needs.

Request field service, parts support, a control retrofit evaluation, training or technical assistance for CNC fabrication equipment throughout North America.

Start a Service Request › ☎ Call (513) 600-4811

Responsive Support Starts With Clear Information

Machine Down, Planning Maintenance or Looking for a Part?

Send the machine identification, site location, symptoms and urgency. Clear photos of the machine nameplate, control, alarm screen and affected component can help us evaluate the request more efficiently.

Urgent Machine IssueCall directly so we can discuss the problem and technician availability.

Service RequestsProvide machine details, symptoms, location and preferred timing.

Parts & RepairsInclude the full part number, label photos and connector details.

North America CoverageField service support throughout the United States, Canada and Mexico.

Contact Branin Automation

Request Service or Technical Assistance

For urgent machine-down situations, calling is the fastest way to begin. For planned work, parts, training or retrofit inquiries, use the request form or email the details directly.

☎ Phone(513) 600-4811Call for urgent service needs 💬 WhatsApp(513) 600-4811Open a WhatsApp chat in a new tab

⌖ Service CoverageUnited States, Canada & MexicoStrategically located field service engineers

Machine currently down? Call first, then email photos, alarm information and the machine nameplate so the issue can be reviewed.

Service Request Form

Provide the Information Available

Complete the form and submit it securely to Branin Automation. A backup copy will be available if online delivery is interrupted.

Contact Information

Contact name * Company * Email * Phone * Preferred contact method Service location

Request & Machine Information

Type of request * Urgency * Machine manufacturer Machine model Serial number Control make and model

Describe the problem or request *

Photos and documents: This form sends the written request. Send supporting photos, nameplates, alarm screens, drawings or part labels separately to service@branin-automation.com after submission.

Message on WhatsApp

Submitted information is used to review and respond to your request as described in our Privacy Policy. Do not include passwords, access credentials or payment-card information.

Help Us Evaluate the Request

Information That Saves Time

You do not need every item to contact us, but providing as much as possible helps identify the correct technician, parts and preparation.

Machine Identification

Manufacturer, model, serial number, approximate year, tonnage or machine capacity.

Control Information

Control brand and model, software information and a clear photo of the operator screen.

Problem Description

Alarm numbers, symptoms, operating conditions and whether the failure is constant or intermittent.

Clear Photographs

Overall machine, nameplate, affected area, component labels, connectors and wiring.

Site & Scheduling

Facility address, shift information, production restrictions and preferred service dates.

Urgency & Impact

Whether the machine is down, production is limited or the request is part of planned work.

Branin Automation field service locations across North America

Field Service Across North America

Strategically Located to Support Manufacturers

Our field service engineers are located to provide responsive support throughout the United States, Canada and Mexico. The location markers represent service bases—not limits on the territory we serve.

NashvilleCincinnatiCharlotteBostonDallas

Call for Service ›

Need to Discuss the Machine First?

Talk With an Experienced Service Professional.

Call for an urgent issue or email the machine information and photos for review.

☎ (513) 600-4811 ✉ Email Service

Tell Us What theMachine Needs.