Privacy Policy

1. Scope

This policy applies to information collected through the Branin Automation website, including the service-request and machine-quotation forms, and to information you send through email, telephone, WhatsApp or other communication methods linked from the website.

2. Information We Collect

Depending on how you contact us, we may collect:

• Your name, company, job title, email address, telephone number and service location.
• Machine manufacturer, model, serial number, control information, alarm details and technical descriptions.
• Project requirements such as tonnage, bending length, materials, axes, tooling, delivery, installation and training needs.
• Photographs, drawings, nameplates, screenshots, files or other technical information that you send separately.
• Communications and records relating to quotations, service, parts, warranty coordination, training and technical support.
• Basic technical data recorded by the hosting system, such as IP address, browser type, requested page, date and time, for operation, troubleshooting and security.

Please do not submit passwords, remote-access credentials, payment-card information, government identification numbers, medical information or other highly sensitive information through the website forms.

3. How We Use Information

We use collected information as reasonably necessary to:

• Respond to questions, service requests, safety evaluations, remote-support requests and scale-matching inquiries.
• Evaluate equipment, prepare quotations, coordinate travel, schedule field service and provide requested products or services.
• Support warranty, parts, repair and manufacturer communications when relevant to the customer’s request.
• Maintain business, service, accounting, warranty and customer-support records.
• Protect the website, prevent abuse, diagnose technical problems and improve website operation.
• Comply with applicable legal, contractual, insurance and recordkeeping obligations.

4. Cookies and Similar Technologies

The current website uses an essential temporary session cookie to support secure form submission, including form-validation and anti-forgery protections. The website does not currently use advertising cookies, behavioral advertising or a public visitor counter.

Browser and hosting systems may also store ordinary technical logs needed to deliver and protect the website. If analytics or additional cookie-based services are added later, this policy will be updated before or when those services are enabled.

5. How Information May Be Shared

Branin Automation does not sell or rent personal information. Information may be shared only as reasonably necessary with:

• Website hosting, email, cybersecurity and other service providers that support website or business operations.
• Manufacturers, parts suppliers, repair providers, freight providers, technicians or other business partners involved in fulfilling a request.
• Customer-authorized communication platforms such as WhatsApp, Messenger or TeamViewer when you choose to use those services.
• Government authorities, insurers, legal advisers or other parties when required by law or reasonably necessary to protect rights, safety or property.

Third-party services have their own privacy practices. Information you submit directly through those services is also governed by their policies.

6. Data Retention

Information is retained only as long as reasonably necessary for the inquiry, quotation, service relationship, warranty support, accounting, dispute resolution, legal compliance and legitimate business records. Retention periods vary depending on the type of record and the nature of the customer relationship.

7. Security

We use reasonable administrative, technical and operational safeguards appropriate to the nature of the information and the size of the business. No internet transmission, email system or data-storage method can be guaranteed to be completely secure.

8. Your Choices and Requests

You may contact Branin Automation to request access to, correction of or deletion of personal information that we maintain about you, subject to applicable law and legitimate business or recordkeeping requirements. You may also ask questions about how your information is used.

Requests should include enough information to identify the relevant communication or customer record. We may need to verify the requester’s identity before completing a request.

9. International Visitors

Branin Automation serves customers throughout North America. The website and business records may be hosted or processed in the United States. If you contact us from Canada, Mexico or another country, your information may be transferred to and processed in the United States.

10. Children’s Privacy

This is a business-to-business industrial website and is not directed to children. We do not knowingly collect personal information from children through the website.

11. External Links

The website may link to manufacturers, document providers, WhatsApp, TeamViewer or other external services. Branin Automation is not responsible for the content, security or privacy practices of third-party websites or services.

12. Changes to This Policy

This policy may be updated to reflect changes in website features, business practices or legal requirements. The revised version will be posted on this page with a new “Last updated” date.